The operational and commercial impact of the Iran conflict on Gulf airlines is now showing up in frequent flyer programs. With flights still heavily disrupted, two of the region’s “Big Three” have moved to adjust their loyalty schemes.
Etihad and Qatar Airways have each outlined arrangements to make it easier for customers to retain or upgrade their status during the disruption.
As airlines continue to grapple with restricted airspace and volatile operating conditions, the knock-on effects have hit their most valuable customers. Many travelers are flying less or not at all – something that matters for full-service carriers built around premium demand and repeat business.
In a message to Etihad Guest members on Wednesday, Arik De, the carrier’s chief revenue and commercial officer, confirmed that tier qualification thresholds will be reduced by 25%, with some customers automatically moved up a tier.
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